Made and the right of withdrawal

In case of contract for the purchase of products and services concluded by a consumer customer, the latter shall have the right to withdraw from it agreement, pursuant to and for the purposes of Article 52 et seq. of the Consumer Code, without penalty and without giving any reason.

The decision to exercise the right of withdrawal must be communicated by the Consumer Customer within 14 calendar days of receipt of the Product; in the case of separate delivery of several items, ordered by the Consumer Customer with a single order, the period of fourteen days to exercise the right of withdrawal shall begin from the day when it is delivered the last good.

The right of withdrawal is exercised by sending, by the Consumer Customer, within the 14 day period referred to above:

    The standard form corresponding to the all. B of Leg. 21/2014 found at this link in PDF format, to be sent by registered letter with return receipt.

V.E.R.T. SRL
Via Colombara del Bosco, 1
25031 - Capriolo (BS).
The a.c. Customer Care Office

or by fax to the number 030/7364887

Any other unequivocal statement of the decision to want to withdraw from the contract by registered letter with return receipt

V.E.R.T. SRL
Via Colombara del Bosco, 1
25031 - Capriolo (BS).
The a.c. Customer Care Office

or by fax to the number 030/7364887.

The notice of withdrawal must specify the intention to withdraw from the purchase (no need to instead give reasons) and the product or products for which it intends to exercise the right of withdrawal, attaching a copy of the documents confirming the purchase.

V.E.R.T. SRL informs the customer Consumer without delay an acknowledgment of receipt, by email to the email address supplied during the purchase process on the Site, of exercised withdrawal.

In accordance with article 59, letter. c) and d) of the Consumer, Customer Code Consumer may not exercise the right of withdrawal for packaged products to specifications or clearly personalized or which are liable to deteriorate or expire rapidly. Also can not exercise the withdrawal in relation to sealed computer software which were unsealed after delivery (art. 59 letter. I) of the Consumer Code).

The products for which it is exercised the right of withdrawal must be returned within fourteen days from the day when the consumer customer has notified the exercise of the right of withdrawal, substantially intact, in their original packaging, complete with accessories and any manuals, without any lack.

The right of withdrawal does not apply to the originally sealed audiovisual products and computer software products opened by the consumer, nor the sealed goods which are not suitable to be returned for hygienic reasons or related to the protection of health which were unsealed after delivery .
Regarding the state of the goods, they must be in a normal state of conservation. The consumer liable only to the decrease in value resulting from a different manipulation from the "normal" and necessary to verify the nature, characteristics and functioning of the good.

It is specified that if the product was withdrawn at a Point of Sale, the Product must be returned directly to the same Point of Sale. Please, therefore, in this case bring to you at our store in question and contact the staff, who will be at your disposal. Similarly, if the product was withdrawn at a Point of Sale Affiliate, the Product must be returned directly in the same Sale Affiliate point. If the product was purchased on the Site, the Product shall be delivered to the following address: V.E.R.T. SRL Via Colombara del Bosco, 1-25031 - Capriolo (BS).

The only expenses due by the Consumer Customer for exercising the right of withdrawal is the direct cost of returning the (shipping costs well), as required by Article 57, paragraph 1, of the Consumer Code.

Upon receipt of the request for withdrawal, V.E.R.T. SRL will refund the full amount paid by the Consumer Customer within the period of fourteen days from the date on which the Consumer Client has exercised his right of withdrawal by crediting the bank account used at the time of purchase, or using the bank details provided by the Consumer Customer with notice of cancellation and otherwise using the same payment method used by the Consumer Customer at the time of purchase. V.E.R.T. SRL reserves the right to withhold the reimbursement until he has received the products object of the right of withdrawal, or until the consumer customer has supplied evidence of having sent back the goods, whichever situation occurs first.

If, however, are not respected the procedures, conditions and terms for the exercise of withdrawal rights, as specified in this article, the Consumer Customer shall not be entitled to reimbursement of amounts already paid. In this case, the Consumer Customer may be entitled, at his expense, the product in the state in which it was returned to V.E.R.T. SRL. Otherwise, V.E.R.T. SRL (or Point of Sale Affiliate, as applicable) will hold the returned products, in addition to any amounts already paid by the Consumer Customer for its purchase. The shipping and transportation costs are charged to the customer.

Excluding the right of withdrawal

The right of withdrawal is excluded and, therefore, the paragraphs above do not apply in respect of contracts concluded with customers having VAT.